Dagogo Brown

Led the end-to-end development and launch of Relievions.com, an e-commerce platform for health products, driving market entry into Ghana and Nigeria.

• Engineered and deployed a full-featured e-commerce platform from concept to launch, managing product catalog, secure payment gateways, and order fulfillment systems.
• Successfully established and expanded market presence in Ghana and Nigeria, overseeing cross-border logistics and adapting strategies for local market nuances.
• Drove initial customer acquisition and revenue growth through targeted digital marketing and operational strategies, building a viable online business.
• Managed all aspects of the venture, demonstrating strong leadership, strategic planning, and problem-solving skills in a competitive digital landscape.

Led quality assurance efforts for web and mobile applications, ensuring high-quality software delivery and optimal user experience.

• Conducted comprehensive testing across web and mobile platforms, identifying and documenting over 100 critical bugs prior to deployment, significantly reducing post-launch defects.
• Collaborated closely with development teams, tracking bug fixes and retesting resolutions to achieve a 95% defect closure rate within project timelines.
• Implemented rigorous manual testing workflows, enhancing application stability and contributing to a 15% improvement in overall user satisfaction scores.

Managed end-to-end customer support for an e-commerce platform, enhancing customer satisfaction and optimizing order fulfillment processes.

• Provided multi-channel customer support, resolving an average of 50+ inquiries daily via calls and messaging platforms, maintaining a 90% first-contact resolution rate.
• Proactively followed up on orders and escalated complex delivery issues, reducing average resolution time by 20% and minimizing customer complaints.
• Contributed to a 10% increase in delivery success rates and fostered a 15% improvement in repeat customer retention through diligent support and problem-solving.

Developed a diverse portfolio of personal web applications and websites, showcasing expertise in modern frontend development and content management systems.